What happened
In May–June 2024 Ticketmaster disclosed a breach of a third-party cloud database (part of the wider Snowflake-related campaign that hit many companies), exposing customer information including names, contact details and some payment card data [ticketmaster]. Reporting put the global figure at around 560 million records; Ticketmaster confirmed Australian and New Zealand customers were among those affected [nswgov-tm]. The exact number of AU/NZ individuals was not officially quantified and is not estimated here.
Timeline
- 2024-05 — Unauthorised access to a third-party cloud database [ticketmaster].
- 2024-06 — Public disclosure; AU & NZ customers notified [ticketmaster] [nswgov-tm].
Current status
Disclosed; customers notified and monitoring advice issued by NSW authorities. Figures are as reported. [nswgov-tm]
Why it matters
A marquee example of the 2024 Snowflake campaign — a breach reached through a shared cloud platform, not Ticketmaster’s own core systems.